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Warranty

Sher-Wood Hockey Inc. Policy Product Warranty

SHER-WOOD and TPS hockey products are built from the finest of materials and craftsmanship so that their performance exceeds the expectations of our customers.

Hockey is a physical game and as such all hockey sticks are designed to break if unreasonable force is applied. In certain cases, it may be due to a manufacturing defect. If you feel the breakage of your stick was not caused by normal wear and tear, please refer to the Warranty Policy below to determine your next steps.

Warranty Policy

(*Professional, Junior and College team sales are excluded from this warranty)

Composite Hockey Sticks

Composite Hockey Stick Shafts

Composite Blades

Sher-Wood Hockey Inc., for thirty (30) days from the original retail purchase date, warrants to the original buyer exclusively, that the above products shall be free from defects in materials and workmanship when used under normal and customary use in hockey play.

We will provide a “ONE-TIME” warranty replacement for products that fails provided that:

  • the stick, shaft and/or blade was purchased at an authorized Sher-Wood Hockey Inc. retailer;
  • the consumer submits a proof of purchase from an authorized dealer in the form of an original electronic cash register receipt;
  • there is no evidence that the hockey stick, shaft and/or blade has been abused, tampered with, over-heated, altered, defaced, misused, skate-cut, exposed to open flame or otherwise damaged through an act of neglect of the consumer;
  • the hockey stick and/or shaft is returned in its entirety;
  • the shaft was used with a Sher-Wood blade at all times;
  • claims for warranty service are obtained by contacting the company at 1-800-563-2202 or by e-mail at warranty@sher-wood.ca, and obtaining a return authorization number (RAN) from the Customer Service Representative;
  • you supply to the Customer Service Representative the required information including date of purchase, retailer name, contact information and a valid reason as to how the stick or handle broke;
  • Upon inspection by the company, the company determines in its sole discretion that the product breakage was due to a manufacturing defect and not any other reason.

For Greater Clarity

  • This warranty does not cover normal wear and tear
  • Wooden sticks, goalie sticks and wooden blades are excluded from this warranty
  • The company reserves the right to repair or substitute a similar product
  • The company may invalidate or change this warranty offer at any time.

Other Products

(*Ice hockey skates are limited to a one-time replacement.)

Sher-wood Hockey Inc, for ninety (90) days from the original retail purchase date, warrants to the original buyer exclusively, that the above products shall be free from defects in materials and workmanship when used under normal and customary use in hockey play provided that;

  • the product was purchased at an authorized Sher-Wood Hockey Inc. retailer;
  • the consumer submits a proof of purchase from an authorized dealer in the form of an original electronic cash register receipt;
  • the product has not been abused, altered, defaced, or misused, or otherwise damaged through an act of neglect of the consumer.

If a defect arises in a genuine Sher-Wood Hockey Inc. product during its warranty period, and the buyer complies with the above requirements, the company shall, at its sole discretion:

  • repair the defect, or;
  • replace the defective product with the same or an equivalent product.

If you have any question regarding this warranty or wish to obtain warranty service, please contact your nearest authorized Sher-Wood dealer or the Sher-Wood Customer Service Department at 1-800-563-2202 or by e-mail at warranty@sher-wood.ca.

The buyer is accountable for shipping charges in sending back the defective product. Sher-Wood Hockey Inc. will return the repaired or replacement product at no charge.

Limitations on Warranties

  • Warranty claims will be handled at Sher-Wood Hockey Inc.’s sole discretion, pursuant to the terms and conditions stated above;
  • Any repaired or replaced product will be warranted from the retail purchase date of the original product, not from the repair or replacement date.

ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTY SET FORTH ABOVE.

Some states do not allow limitations on how long an implied WARRANTY lasts, so the above limitation may not apply to you.

WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF THE MANUFACTURER OR SELLER.

SHER-WOOD HOCKEY INC. IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE USE OF SHER-WOOD PRODUCTS.

No person, agent, distributor, dealer or other third party is authorized to change, modify, or extend the terms of this warranty in any manner whatsoever.

Ice hockey is a dangerous sport of contact and collision. You must practice ice hockey safely.